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  • Returns & Replacements

    We provide a no quibble 14 day guarantee.

    Please notify us online prior to returning your products, at customerservice@juliahairandbeauty.co.uk

    You can return any item to us within 14 days of receipt for a refund, provided it is in its original, unused condition, we do not provide paper invoices due to operating within a paper free environment and all invoices are accesible thorugh your account with juliahairandbeauty.co.uk.

    We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

    Some products are non-returnable for hygiene reasons. This is indicated in the product description. When making a Return you must return with your details and simply note down the reason for return. Failure to do so may cause delays in processing your refund

    If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

    In the event where you are not fully satisfied with your purchase, please contact us on

    customerservice@juliahairandbeauty.co.uk



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